In short
- ✅ We collect only what we need to answer your enquiry, arrange your stay and support you as a resident.
- ✅ We never sell your data.
- ✅ Our own website statistics are anonymous: no cookies, no stored IP addresses.
- ✅ Google Ads and Google Maps load only if you allow them.
- ✅ You can ask to see, correct or erase your data at any time — right here.
Who we are
Infistay ("we", "us") operates the co-living property at SuKamal Gold, Wakad, Pune - 411033, Maharashtra and this website. For the purposes of India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), Infistay is the Data Fiduciary for personal data collected through this website and our resident services.
What we collect
- Details you give us in booking, visit, enquiry, referral and help-desk forms: name, mobile number, email (optional), gender and occupation type (optional), room and move-in preferences, budget, and anything you write in a message.
- Referral details: when you refer a friend, their name, mobile and email. Please only refer people who are happy to hear from us.
- Resident support: the content of concerns and claims you raise, amounts claimed, and our replies.
- Anonymous usage statistics: which pages are visited, the referring website, campaign tags, approximate country/city, and device/browser type. We derive location from your IP address in memory and do not store the IP. Visitors are counted with a daily-rotating anonymous code that cannot be linked across days.
- Your consent choices, stored in your own browser and logged anonymously so we can show we honour them.
We do not ask for, and you should not send us, bank passwords, OTPs, card numbers or government ID numbers through this website.
How we use it
| Purpose | Basis |
|---|---|
| Respond to your booking request, visit or enquiry and discuss availability and pricing | Your consent (given on the form) |
| Manage your stay, resolve concerns and process claims such as deposit refunds | Your consent; legitimate uses under Section 7 of the DPDP Act |
| Contact a friend you referred | Consent you confirm on their behalf |
| Send offers and updates by SMS / WhatsApp | Only if you tick the optional marketing box — withdraw any time |
| Keep the site secure, prevent spam and abuse | Legitimate uses |
| Comply with law, tax and accounting obligations | Legal obligation |
Who we share with
- Our hosting provider, which stores this website's data on our behalf under contract.
- Google — only if you allow Marketing (Google Ads call and conversion measurement) or Maps. Google's use is governed by its own privacy policy.
- WhatsApp / Meta — only when you choose to message us on WhatsApp, or tap a link to our Instagram or Facebook pages.
- Authorities, where required by law (for example police verification of residents under local regulations).
We never sell or rent personal data.
How long we keep it
- Enquiries, visits, referrals and cancelled booking requests are anonymised 24 months after they are closed.
- Records of confirmed stays and claims are kept as long as required for accounting, tax and legal purposes, then deleted or anonymised.
- Anonymous visit statistics are deleted after 24 months.
Your rights
Under the DPDP Act you can:
- Access a summary of the personal data we hold about you and how it is used;
- Correct or update inaccurate or incomplete data;
- Erase your data when it's no longer needed or you withdraw consent (unless we must keep it by law);
- Withdraw consent — as easily as you gave it — including for marketing messages;
- Nominate someone to exercise your rights in the event of death or incapacity;
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
We aim to respond to every request within 7 days. Make a request below.
Cookies & analytics
| What | Type | Why | When |
|---|---|---|---|
infistay-consent (browser storage) | Essential | Remembers your cookie choices | Always |
| Anonymous page statistics (server-side) | Essential, cookieless | Counts visits without cookies or stored IPs | Always (visitors sending Do-Not-Track or Global Privacy Control are counted without any visitor code) |
| Interaction stats (e.g. "Book now" clicks) | Analytics | Understand which parts of the site help people | Only with your OK |
Google Ads (_gcl_* and Google cookies) | Marketing | Measure calls and enquiries from our ads | Only with your OK |
| Google Maps embed | Third-party content | Interactive map of our location | Only when you load the map |
Security
This site is served only over HTTPS, uses a strict content-security policy, stores admin credentials only as salted hashes, limits staff access to what they need, and keeps an audit log of admin actions on personal data. Forms are rate-limited and protected against spam.
Minors
Our services are meant for adults. If you are under 18, please ask a parent or guardian to contact us on your behalf; we process a minor's data only with verifiable parental consent.
Grievance officer
Infistay Privacy Desk
Email: infistaycoliving@gmail.com
Phone: +91 92702 16456
Address: SuKamal Gold, Wakad, Pune - 411033, Maharashtra
Make a privacy request
Changes
If we change this policy we'll update the date at the top, and for significant changes we'll tell residents directly.
This policy is provided in good faith for the Infistay website and should be reviewed periodically by the operator's legal advisor.